Return Policy

We want you to be satisfied with your order. If there is an issue, please contact us within 7 days of delivery so we can review the situation and determine the appropriate resolution.

To be eligible for a return or exchange:

• Items must be unused and in the same condition as received

• Items must be in original packaging

• Photos are required prior to approval

Please do not send any items back without contacting us first.

Returns, Exchanges & Refunds

If a return or exchange is approved:

• We will provide a return shipping label

• Once the return package is in transit, we will either:

  • Ship a replacement, or

  • Issue a refund, depending on the situation

Refunds are finalized after the returned product is received and inspected.

Approved refunds are issued to the original payment method. Please allow several business days for the credit to appear, depending on your bank or card issuer.

Late Or Missing Refunds (if Applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customer_service@topextracts.com.

Damages or Incorrect orders

 

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at
customer_service@topextracts.com
with your order number and photos so we can resolve the issue promptly.

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Return Address

Approved returns should be sent to:

Top Extracts
4736 Main Street, Suite 6
Lisle, IL 60532
United States

Last updated: January 2026