faq

What methods of payment do you accept?

NOTE: Options frequently change due to banking restrictions against Kratom products.

  • Credit Card directly on the site.  Your statement will not show up as Top Extracts. Credit Cards may not always be available due to the nature of our business.
    • You may incur a fee to use this option.
    • Please contact us if you have any questions about your statement.
  • Check Option
    • This option is available and you need to have your routing number and checking number available.
      Note that the check needs to clear prior to shipping
  • PayPal
    • This option not available. Please read the first two paragraphs of our blog to find out why.
  • Other Options
    • COD
    • Money Orders
    • Cash
    • Bitcoin
How will billing show up on my Credit Card Statement?

We are a registered corporation.

If a Visa Card is used the statement will not show up as Top Extracts, please review the information at the time of checkout for the latest information.  Once payment has been made you will receive an email with the name that will appear on your statement.  Please contact us if you have any questions.

Waave payments will show as: Top Extract -WV 5034546828

How to use a debit/credit card?

WAAVE

You can checkout as normal with a one step verification.

https://getwaave.ac-page.com/things-you-need-to-know-about-waave

MESH
Our payment process requires you to verify your mobile phone number and your email.

During the later stages of the payment you will be asked to submit a government issued document. Most commonly this may be a passport/ a driving license/ an ID card, however, you may try submitting other types of government issued documents as well.

At some stage of the payment we might also ask you to send a selfie with the card used in the payment, make sure when taking a selfie that we can see:

  • First 4 and last 4 digits
  • Your face
  • Your name on the card.
  • Additionally, please make sure that it is taken in a well-lit area so that all the information could be clearly readable.

Please note that we might ask you to pass a verification for each purchase you do. It is understandable that it may be inconvenient, but please understand that this is done in order to ensure that all the documentation submitted is up to date and that nobody is doing the payment on your behalf.

Once your payment is processed it may take up to 1 hour to clear on our side.

Do you ship worldwide?

Countries outside of the US:

  • Canada – Max spend per order is $300

USPS Policy for Canada:

  • You are responsible for duties and taxes for USPS shipments to Canada.
  • We do not offer refunds for seized or lost shipments when USPS is used.
  • We provide tracking as best we can but you will be responsible after it leaves the US.

FEDEX and UPS Policy for Canada:

  • Duties and taxes are included in your shipping cost.
  • We will offer replacements for lost shipments.
  • Signature service is required
  • Tracking is provided

Shipping Restriction: “We do not ship CBD internationally. We cannot ship to NY or LA. We can only ship CBD products with 0% THC to Kansas”

How long before orders are shipped?

We ship Monday- Saturday (until  9 AM CST). Most of the times we ship within 1 business day of your order unless there are special instructions request by our customers.

If there is a problem with your order we will contact you by the email address on your account.

What type of packaging / labeling do you use?
  • We ship discretely meaning no company labeling will be on the outside of the package.
  • We use packaging provided by USPS flat rate service.
  • Only a PO address will be shown as a return address.
What type of accounts do you accept?
We accept retail, wholesale, online, and manufacturing companies into our wholesale program.
Do I have a dedicated sales representative?
Once your account has been approved, one of our three dedicated sales representatives will reach out to you to help finish your account setup
Can I order directly on Top Extracts?
All orders can be placed through our wholesale program, or you can contact a sales team member to take an order for you.
How do I make payment?
We accept the following payment methods:
  • Credit card – link to invoice
  • Bank Transfers
  • E-Checks
  • Bitcoin
Does the product come with labs?
All of our products come with a QR code that can be scanned to view the labs.
Do you offer different pricing tiers?
We do not offer tiered pricing, but we do offer discounts throughout the year.

Don't see your answer? Still have questions for our team?

Top Products. Top Service. Top Value.

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