NOTE: Options frequently change due to banking restrictions against Kratom products.
- Credit Card directly on the site. Your statement will not show up as Top Extracts. Credit Cards may not always be available due to the nature of our business.
- You may incur a fee to use this option.
- Please contact us if you have any questions about your statement.
- Check Option
- This option is available and you need to have your routing number and checking number available.
Note that the check needs to clear prior to shipping
- This option is available and you need to have your routing number and checking number available.
- PayPal
- This option not available. Please read the first two paragraphs of our blog to find out why.
- Other Options
- COD
- Money Orders
- Cash
- Bitcoin
We are a registered corporation.
If a Visa Card is used the statement will not show up as Top Extracts, please review the information at the time of checkout for the latest information. Once payment has been made you will receive an email with the name that will appear on your statement. Please contact us if you have any questions.
Waave payments will show as: Top Extract -WV 5034546828
WAAVE
You can checkout as normal with a one step verification.
https://getwaave.ac-page.com/things-you-need-to-know-about-waave
MESH
Our payment process requires you to verify your mobile phone number and your email.
During the later stages of the payment you will be asked to submit a government issued document. Most commonly this may be a passport/ a driving license/ an ID card, however, you may try submitting other types of government issued documents as well.
At some stage of the payment we might also ask you to send a selfie with the card used in the payment, make sure when taking a selfie that we can see:
- First 4 and last 4 digits
- Your face
- Your name on the card.
- Additionally, please make sure that it is taken in a well-lit area so that all the information could be clearly readable.
Please note that we might ask you to pass a verification for each purchase you do. It is understandable that it may be inconvenient, but please understand that this is done in order to ensure that all the documentation submitted is up to date and that nobody is doing the payment on your behalf.
Once your payment is processed it may take up to 1 hour to clear on our side.
Countries outside of the US:
- Canada - Max spend per order is $300
USPS Policy for Canada:
- You are responsible for duties and taxes for USPS shipments to Canada.
- We do not offer refunds for seized or lost shipments when USPS is used.
- We provide tracking as best we can but you will be responsible after it leaves the US.
FEDEX and UPS Policy for Canada:
- Duties and taxes are included in your shipping cost.
- We will offer replacements for lost shipments.
- Signature service is required
- Tracking is provided
Shipping Restriction: “We do not ship CBD internationally. We cannot ship to NY or LA. We can only ship CBD products with 0% THC to Kansas”
We ship Monday- Saturday (until 9 AM CST). Most of the times we ship within 1 business day of your order unless there are special instructions request by our customers.
If there is a problem with your order we will contact you by the email address on your account.
- We ship discretely meaning no company labeling will be on the outside of the package.
- We use packaging provided by USPS flat rate service.
- Only a PO address will be shown as a return address.
We bear no responsibility for packages with incorrect addresses. If you are able to let us know before an item is shipped we will do everything in our power to change it. Some packages may be forwarded automatically. If you notice an incorrect address after your package has been shipped, the best thing to do is contact the post office where the package is headed to have it forwarded. This often helps avoid returns. If a package is returned, you will be notified once via email. After that, we will keep it on hold until you contact us. If the package is returned for any type of address issue, we will need additional postage to reship the item. USPS will not refund the original postage, and we will not pay reshipping if the error is in the address given to us. We copy and paste addresses to ensure there are no problems on our end. However, if a mistake does occur on our part, we will reship the package at our cost.
Yes please email us directly with any quantity questions and we will be sure to get you what you need. If you are looking for wholesale please go to our wholesale page.
Return Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please Contact Us within 7 day's of your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There's an additional restocking fee 15%.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at topextracts@gmail.com.
Exchanges (if applicable)
We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at customer_service@topextracts.com and send your item to: PO Box 3989 Lisle Illinois US 60532.
Shipping
To return your product, you should mail your product to: PO Box 3989 Lisle Illinois US 60532
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
We respond best to emails or chat. Please email us with any questions. You can email us at customer_service@topextracts.com. Our office line is 630-332-0471.
No we operate on-line. Pickups are at by appointment only.
You can contact us at customerservice@topextracts.com or by mail at PO Box 3989, Lisle IL 60532
- We offer 1 point for every dollar spent and 1 point is equivalent to $0.05.
- To view your points login to your account
- You can receive extra reward points by checking certain methods during checkout and referring friends.
- You are allowed to use $20 per order in points!
- On the CART page enter the amount of points you wish to use in the box that says: Redeem your Reward Points.
- Points expire after 24 months
- You do not receive points when points are use on an order
