|Free Priority Shipping on Orders Over $65!

FAQ

What methods of payment do you accept?
  • Visa Card directly on the site.  Your statement will not show up as Top Extracts.  
    • Once payment has been made you will receive an email with the name that will appear on your statement.  
    • Please contact us if you have any questions about your statement.
  • PayPal you do not need an account to use PayPal.  Paypal accepts multiply forms of payment.   You can select PayPal during check out. 
    • If you would rather us send you an invoice please select Paypal.   We will send you and invoice typically within the hours although it can sometimes take up to 12 hours.
    • Payment must be made within 24 hours otherwise we will cancel your order.
  • Dwolla you do not need a Dwolla account.  Dwolla accepts bank transfers.   You can select ALTERNATE METHOD during check out. 
    • If you would rather us send you an invoice please select Dwolla.   We will send you and invoice typically within the hours although it can sometimes take up to 12 hours.
How will billing show up on my Credit Card Statement?
  • We are a registered corporation. Billing will show on statement as EJ3 Corp not TopExtracts if PayPal is used.
  • If a Visa Card is used the statement will not show up as Top Extracts.  Once payment has been made you will receive an email with the name that will appear on your statement.  Please contact us if you have any questions.
Do you ship worldwide?
  • We currently ship within the US, UK, and Canada.
What method do you ship?

All US orders are sent discretely via USPS Priority  Flat Rate Shipping 1 - 3 days with tracking.

  • US Priority Shipping if your order is over $55.00 - Free
  • We offer first class shipping.
  • US Priority Shipping on ALL international orders.  If USPS no longer tracks packages in your country you will be refunded fully. 
How long before orders are shipped?
  • We ship Monday- Saturday (until  9 AM CST). Most of the times we ship within 1 business day of your order unless there are special instructions request by our customers.  We do not ship on weekends or holidays.
  • If there is a problem with your order we will contact you by the email address on your account.
How long will my order take to arrive after it is shipped?
  • Priority mail usually arrives in 2-3 days. However, this is not guaranteed by USPS and you will be provided with tracking information. 
  • We ship the day after your order is placed our cut off is 6 PM the night before. 
What type of packaging / labeling do you use?
  • We ship discretely meaning no company labeling will be on the outside of the package.
  • We use packaging provided by USPS flat rate service.
  • Only a PO address will be shown as a return address.
What if I provided an incorrect address?

We bear no responsibility for packages with incorrect addresses. If you are able to let us know before an item is shipped we will do everything in our power to change it. Some packages may be forwarded automatically. If you notice an incorrect address after your package has been shipped, the best thing to do is contact the post office where the package is headed to have it forwarded. This often helps avoid returns. If a package is returned, you will be notified once via email. After that, we will keep it on hold until you contact us. If the package is returned for any type of address issue, we will need additional postage to reship the item. USPS will not refund the original postage, and we will not pay reshipping if the error is in the address given to us. We copy and paste addresses to ensure there are no problems on our end. However, if a mistake does occur on our part, we will reship the package at our cost.
 

I ordered an item from your Ebay TopExtracts1 shop. Can you combine shipping?
  • No not at this time. We keep order channels separated in order to process things more quickly. 
I’m looking for a different quantity. Can you help?

Yes please email us directly with any quantity questions and we will be sure to get you what you need.  If you are looking for wholesale please go to our wholesale page.

Do you have a Return Policy? 

Return Policy

  • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  Please Contact Uswithin 7 day's of your purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.


Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • There's an additional restocking fee 15%.


Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at topextracts@gmail.com.


Exchanges (if applicable)

  • We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at topextracts@gmail.com and send your item to: PO Box 3989 Lisle Illinois US 60532.


Shipping

  • To return your product, you should mail your product to: PO Box 3989 Lisle Illinois US 60532
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
  • We don’t guarantee that we will receive your returned item.
Can I contact you by telephone?
  • We respond best to emails. Please email us with any questions.  You can email us at topextracts@gmail.com
Do you have a physical store I can visit?
  • No we operate on-line.   Pickups are at our discretion please inquire if you wish to do a pickup.
  • You can contact us at topextracts@gmail.com or by mail at PO Box 3989, Lisle IL 60532