Best kratom extract

faq

What methods of payment do you accept?

NOTE: Options frequently change due to banking restrictions against Kratom products.

  • Credit Card directly on the site.  Your statement will not show up as Top Extracts. Credit Cards may not always be available due to the nature of our business.
    • You may incur a fee to use this option.
    • Please contact us if you have any questions about your statement.
  • Check Option
    • This option is available and you need to have your routing number and checking number available.
      Note that the check needs to clear prior to shipping
  • PayPal
    • This option not available. Please read the first two paragraphs of our blog to find out why.
  • Other Options
    • COD
    • Money Orders
    • Cash
    • Bitcoin
How will billing show up on my Credit Card Statement?

We are a registered corporation.

If a Visa Card is used the statement will not show up as Top Extracts, please review the information at the time of checkout for the latest information.  Once payment has been made you will receive an email with the name that will appear on your statement.  Please contact us if you have any questions.

Waave payments will show as: Top Extract -WV 5034546828

How to use a debit/credit card?

WAAVE

You can checkout as normal with a one step verification.

https://getwaave.ac-page.com/things-you-need-to-know-about-waave

MESH
Our payment process requires you to verify your mobile phone number and your email.

During the later stages of the payment you will be asked to submit a government issued document. Most commonly this may be a passport/ a driving license/ an ID card, however, you may try submitting other types of government issued documents as well.

At some stage of the payment we might also ask you to send a selfie with the card used in the payment, make sure when taking a selfie that we can see:

  • First 4 and last 4 digits
  • Your face
  • Your name on the card.
  • Additionally, please make sure that it is taken in a well-lit area so that all the information could be clearly readable.

Please note that we might ask you to pass a verification for each purchase you do. It is understandable that it may be inconvenient, but please understand that this is done in order to ensure that all the documentation submitted is up to date and that nobody is doing the payment on your behalf.

Once your payment is processed it may take up to 1 hour to clear on our side.

Do you ship worldwide?

Countries outside of the US:

  • Canada – Max spend per order is $300

USPS Policy for Canada:

  • You are responsible for duties and taxes for USPS shipments to Canada.
  • We do not offer refunds for seized or lost shipments when USPS is used.
  • We provide tracking as best we can but you will be responsible after it leaves the US.

FEDEX and UPS Policy for Canada:

  • Duties and taxes are included in your shipping cost.
  • We will offer replacements for lost shipments.
  • Signature service is required
  • Tracking is provided

Shipping Restriction: “We do not ship CBD internationally. We cannot ship to NY or LA. We can only ship CBD products with 0% THC to Kansas”

How long before orders are shipped?

We ship Monday- Saturday (until  9 AM CST). Most of the times we ship within 1 business day of your order unless there are special instructions request by our customers.

If there is a problem with your order we will contact you by the email address on your account.

What type of packaging / labeling do you use?
  • We ship discretely meaning no company labeling will be on the outside of the package.
  • We use packaging provided by USPS flat rate service.
  • Only a PO address will be shown as a return address.
What type of accounts do you accept?
We accept retail, wholesale, online, and manufacturing companies into our wholesale program.
Do I have a dedicated sales representative?
Once your account has been approved, one of our three dedicated sales representatives will reach out to you to help finish your account setup
Can I order directly on Top Extracts?
All orders can be placed through our wholesale program, or you can contact a sales team member to take an order for you.
How do I make payment?
We accept the following payment methods:
  • Credit card – link to invoice
  • Bank Transfers
  • E-Checks
  • Bitcoin
Does the product come with labs?

All of our products come with a QR code that can be scanned to view the labs.

Do you offer different pricing tiers?
We do not offer tiered pricing, but we do offer discounts throughout the year.

Don't see your answer? Still have questions for our team?

Contact Us

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    You must be 21+ to purchase Kratom products
    You must be 21+ to purchase CBD products

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    Disclaimer: Kratom: Our products are not for use by or sale to persons under the age of 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, LOUISIANA, CONCORDIA PARISH LA, and WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, EDWARDSVILLE IL, FRANKLIN LA, RAPIDES LA, PARKER AND MONUMENT (COLORADO), ASCENSION AND GRANT PARISH (LOUISIANA), FRANKLIN (NEW HAMPSHIRE). WASHINGTON D.C., NEWPORT BEACH AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally. ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Oregon, South Dakota, Nebraska, Kentucky, Maryland, Tennessee, Mississippi, Georgia. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases
    - CBD: FDA Disclaimer: The statements made regarding our products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice. THC disclaimer: Most workplace drug screens and tests target delta9-tetrahydrocannabinol (THC) and do not detect the presence of other legal natural hemp-based constituents. However, studies have shown that eating hemp foods and oils can cause confirmed positive results when screening urine and blood specimens. Accordingly, if you are subject to any form of drug testing or screening, we recommend (as does the United States Armed Services ) that you do not ingest our products. Prior to consuming these products consult with your healthcare practitioner, drug screening /screening/testing company, or employer. Our products are guaranteed to contain less than or equal to 0.3% THC as demonstrated on the COA (Certificate of Analysis) found on each product page on our site We cannot ship to NY, LA, South Dakota, Georgia. We only ship 0% THC to Idaho, Kansas, Alabama, Alaska and Washington. We do not ship to Newport Beach, California. Merchants may not ship to military bases.     
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